Solutions Engineer, Startups

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT Enterprise product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking an experienced solutions engineer to partner with startups and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with founders to understand their ideas, guide their AI strategy, and identify the highest value use cases and applications. You will also demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with the Startups Sales, VC Partnerships, Solutions Architecture, and Product, Engineering, and Research teams.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Responsibilities

You will: Deliver an exceptional pre-sales customer experience for Startup prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

Create and maintain documentation, demos, cookbooks, guides, and FAQs related to common questions and requirements discovered while working with early stage startups.

Foster startup advocacy and represent the voice of the customer with internal teams by gathering and relaying feedback, identifying themes across startups, and incorporating them into product planning.

Help startups build and troubleshoot in real time during Hackathons, Startup Founder events, and Startup Office Hours.

Represent OpenAI in VC events, providing thought leadership around best practices and product roadmap.

Requirements

You'll thrive in this role if you: Have 7+ years of experience in a technical pre-sales role

Experience as a founder or CTO building an early stage startup.

Demonstrate a thorough understanding of the product development lifecycle.

Have industry experience in building production level products using programming languages like Python and Javascript.

Have a strong grasp of AI/LLM best practices, experience delivering Generative AI/traditional ML solutions, and have knowledge of cloud architecture.

Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

Benefits

Medical, dental, and vision insurance for you and your family

Mental health and wellness support

401(k) plan with 50% matching

Unlimited time off and 13 company holidays per year

Paid parental leave (24 weeks paid birth-parent leave & 20-week paid parental leave) and family-planning support

Annual learning & development stipend ($1,500 per year)

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.