VR/AR Game Tester

Responsibilities

• Provides prompt and efficient service to the client on Tier 2 issues including the appropriate escalations to respective teams.
• Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities
• Become and remain knowledgeable about products and community standards
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Investigate and resolve issues that are reported around bugs encountered across various platforms
• Identify inefficiencies in workflows and suggest solutions
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
• Provide, back-office operations support, root-cause analysis, troubleshoot, resolve issues and provide third-party app support & testing.

Qualifications

Minimum Qualifications / Skills

• Bachelor's or equivalent in computer science or related field
• 1-2 years of experience providing Enterprise Support in a technical environment including bug reporting & triage process experience
• knowledge or/and experience related to Game Testing, VR, AR

Preferred Qualifications/ Skills

• Strong analytical/coding and communication skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Customer-focused and can demonstrate understanding and empathy
• Creative problem solver with excellent troubleshooting skills
• Analyzing product quality and stability issues
• Self-driven nature with strong attention to detail and follow-through
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment

Technical Skills

• Engineering and/or hands-on programming experience
• Programming and scripting experience (C/C++, C#/.Net)
• Experience working with APIs, plugins and SQL database
• Knowledge and/or experience of Unity, Unreal Engine
• Continuous Improvement mindset
• SDLC Knowledge and understanding