Specialist Systems Engineer

The Specialist Systems Engineer will be responsible for providing 3rd line IT support to specialist teams and studio staff across Foster + Partners. These teams produce visual outputs and perform computational analysis essential to design decision-making and client communication. This includes managing the rendering of still images, 3D animation, gaming and Virtual Reality technology, as well as computational fluid dynamics (CFD) and other bespoke systems beyond standard IT infrastructure.

The role involves working closely with the specialist teams to ensure they have the right technology, hardware, and software to deliver high-quality work efficiently within tight deadlines. The Specialist Systems Engineer will also play a key role in managing the high-performance computing (HPC) environment, rendering farm, and Linux CFD clusters.

Responsibilities

• Gain a deep understanding of the roles of specialist teams, how they contribute to business and project outcomes, and ensure their IT requirements are fulfilled and supported as required.
• Manage and maintain the high-performance computing (HPC) environment, including the render farm and Linux-based CFD clusters, to optimise performance and efficiency.
• Support the use of AI and machine learning tools such as Midjourney, DALL-E, Stability AI, and Adobe Firefly. Work closely with teams using these tools to ensure they function effectively within the existing infrastructure and align to Foster + Partners AI policies and standards.
• Implement, monitor, and deliver new technology solutions to improve quality and efficiency, ensuring that operational systems and hardware are optimised and supported effectively.
• Lead proof-of-concept initiatives and manage projects related to new technologies, workflows, and hardware implementations.
• Monitor, manage, and take ownership of incidents and requests to resolution or fulfilment, providing timely customer updates as appropriate.
• Produce and maintain comprehensive documentation for reference and training purposes, ensuring knowledge is shared across teams.
• Ensure all work complies with Foster + Partners procedures and standards, adhering to best practices and organisational policies.
• Support equity, diversity & inclusion (EDI) as a core priority integrated into relevant workstreams.

Qualities and Skills Required

• Demonstrated ability to undertake the above responsibilities.
• Legally able to work in the country in which the position is based.
• Self-motivation with the ability to take ownership of tasks, prioritise workloads, and manage time effectively.
• Advanced troubleshooting skills with the ability to diagnose and resolve 3rd-line support issues efficiently.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Strong working knowledge and experience with Windows and Linux operating systems, including deployment, maintenance, and troubleshooting.
• Understanding of networking connectivity, diagnostics, and troubleshooting in a technical environment.
• Knowledge of scripting languages and computer programming to automate processes and optimise system performance.
• Familiarity with 3D CAD software such as 3ds Max, Rhino, and Revit.
• Experience with visualisation tools like V-Ray, Cinema 4D, Octane, Enscape, Twinmotion, Lumion, and Deadline.
• Proficiency with game engines such as Unreal Engine and Unity for visualisation and simulation.
• A good understanding of AI and machine learning tools like Midjourney, DALL-E, Stability AI, and Adobe Firefly, with the ability to support their integration into design workflows.
• Excellent organisational skills and the ability to manage sensitive and confidential information.
• Proactive approach, strong interpersonal skills, and ability to work independently and as part of a team.
• Resilient under pressure, able to prioritise duties and work effectively in conflicting situations.

The Role

This description reflects the core activities of the role but is not intended to be all-inclusive. Additional duties may be required as needed in alignment with organisational changes. A flexible approach to work is essential.