Senior Customer Operations Specialist

Varjo is the world-leading provider of enterprise virtual and mixed reality solutions, delivering the highest levels of immersion, performance, and security for the most demanding industrial customers globally. Used by over 25% of the Fortune 100, Varjo transforms how professionals train, design, and conduct research across virtual environments.

Job Description

We’re looking for a Senior Customer Operations Specialist to join our team and ensure smooth execution of our end-to-end order fulfillment process for B2B customers. You will play a critical role between Supply Chain, Sales, and Finance organizations, helping Varjo’s enterprise customers in North America finalize purchases and coordinate shipments.

This role is based on-site in Arlington, VA, working with Varjo’s local sales and support teams while collaborating with global teams located in Finland.

What You'll Be Doing

• Order Fulfillment Management: Oversee and manage purchase orders for customers in North America. Ensure accuracy, review inventory levels, and process orders promptly. Coordinate shipments to meet customer requirements.
• Customer Support: Act as the main point of contact for customer queries regarding order status, shipping, and invoicing.
• Cross-Functional Collaboration: Work closely with Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery and resolve issues.
• Return Management: Coordinate returns by liaising with partners, finance, and technical support teams.
• Process Improvement: Identify process development needs and propose improvements.

Our Expectations

• 5+ years of experience in supply chain operations, order management, or related roles in global logistics.
• Experience working in ERP systems (NetSuite is a plus).
• Proven ability to work independently and collaboratively to achieve team objectives.
• Strong problem-solving skills and the ability to absorb and retain information quickly in a fast-paced environment.
• Exceptional attention to detail and a customer-first mindset.
• Excellent written and spoken English.
• Minimum Bachelor's degree in business, operations, supply chain, or equivalent practical experience.
• Ability to travel to company headquarters in Finland once or twice a year.

By Joining Us, You’ll Get

• Opportunity to create state-of-the-art virtual and mixed reality experiences.
• A low-hierarchy culture with minimal bureaucracy and maximum ownership.
• Full-time, permanent, on-site role in a fast-growing company.
• Flexible working conditions and 20 days of holidays plus bank holidays.
• Premium employee medical coverage with life insurance and disability benefits.